Our Privacy Policy

1. Introduction

1.1

Stormburst Studios Limited ("us" or "we") takes your privacy very seriously. We ask that you read this Privacy policy ("policy") carefully as it contains important information about what to expect when we collects personal information about you and how we will use your personal data.

1.2

Our registered office address is Preston Park House, South Road, Brighton, East Sussex, United Kingdom, BN1 6SB

1.3

This policy applies to information we collect about:

  1. visitors to our website; and
    1. people who do business with us or register for our services.

2. The information we collect about you

2.1

When you do business with us or register for our service we may collect the following personal information from you:

  1. Forename
    1. Surname
    2. Company Name
    3. Email Address
2.2

Additionally, to enhance your experience with the platform, we may also store the following:

  1. Date of birth
    1. Company start date
    2. A profile picture
2.3

Finally, in order to integrate fully with remote third party software (such as CRMs, dialing systems, and external databases) we may store a unique identifier that links your OneUp account to that external system.

3. How we'll use the information about you

3.1

We gather this information to allow us to provide the services requested. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general.

3.2

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

4. Marketing

4.1

We may wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would like to receive this information, an opt-in set of controls regarding this marketting information can be found within the authenticated areas of the OneUp platform.

5. Force24 Cookies & Tracking

5.1

Our organisation utilises Force24’s marketing automation platform. Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website.

5.2

The cookies are named below:

  1. F24_personID
  2. F24_personID
5.3

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

  1. f24_autoId– This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
  2. f24_personId– This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
5.4

The information stored by Force24 cookies remains anonymous until:

  1. Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  2. A user of the website completes a form containing email address from either our website or our Force24 landing pages.
5.5

The Force24 cookies will remain on a device for 10 years unless they are deleted.

6. Other Tracking

6.1

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

6.2

Device & browser type and open statistics

  1. All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
6.3

Link Tracking

  1. All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

7. Cookies and other information-gathering technologies

7.1

Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

7.2

For more information on which cookies we use and how we use them, see our Cookies policy.

8. How we protect your information

8.1

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls that restrict communications to our various backend technologies, SSL encryption for browser certification, a password driven authentication system, access restrictions, customisable roles and permissions, and encryption of any sensitive information that we store in our databases.

8.2

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

9. Overseas transfers

9.1

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

10. Access to your information and updating and correcting your information

10.1

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to our support team or send a letter to the company’s registered office address listed in section 1.2. We may make a small charge for this service.

10.2

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Stormburst changes, for example if you change your email address or name, please let us know the correct details by sending an email to our support team or sending a letter to the company’s registered office address listed in section 1.2. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

11. Your consent

11.1

By submitting your personal information and agreeing to our terms and conditions upon signing up to the platform, you consent to the use of that information as set out in this policy.

12. Your consent

12.1

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 10th April 2020.

13. How to contact us

13.1

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to our support team or send a letter to the company’s registered office address listed in section 1.2.

14. Links to other websites

14.1

Our website contains links to other websites. This privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies.